FAQ
Frequent questions
Answers to questions that most often arise from sellers and buyers.
Do not transmit codes from SMS
Service staff never ask for passwords, confirmation codes or bank card details.
Why hasn't my announcement been published? +
Check the status of the announcement in your personal account. It may be in moderation, rejected due to violation of the rules or require additional confirmation. Check the description, photos and selected category.
How to edit or remove an ad? +
Open the section “My ads”, go to the desired publication and click “Edit” or “Remove from publication”. After changing some data, the ad can be re-moderated.
How is it safe to buy and sell products? +
Do not follow suspicious links, do not report codes from SMS and do not make an advance payment to strangers. If possible, meet in person in a crowded place, check the goods before payment and communicate only in the built-in chat service.
How to replenish the balance to promote the announcement? +
Go to the personal account → “Wallet” → “Replenish”. Choose a convenient payment method and specify the amount. After successful payment, the funds will appear on the balance sheet, and you will be able to connect promotion services.
My account is blocked by the administration. +
Most often, the account is blocked because the user’s behavior does not comply with the Service Rules, for example: 1. Repeated placement of ads blocked by the moderator. For example, containing goods/services prohibited by the law of the Russian Federation and / or the Terms of Use of the Service or containing links to third-party sites; 2. Posting ads or sending messages using third-party software or automated scripts; 3. Use in the photo, name or surname of the user of information prohibited by the law of the Russian Federation and / or the Rules for the use of the service (obscene expressions, contact details); 4. The user fraudulently tried to obtain bank card details of other users; 5. The user did not send the goods after receiving an advance payment or did not pay for the goods after receiving it.
How to restore access to the account? +
On the login page, click "Can't enter" and follow the instructions. If your phone number is no longer available, please contact Telegram or MAX for support – include your name, old number, and profile link if it is saved.
How do I delete my account? +
You can request complete deletion of your account through support or delete your account yourself in your personal account in the settings section.
How do you know if the seller is reliable? +
See the rating, reviews, profile verification label, check the registration date, ask for additional photos / videos.
